An Email-to-Case resolution agent replaced a planned 3-person support team. Live in 8 weeks.
SunStrong ManagementSolar / Asset Management
Platforms
Salesforce
At a glance
- -64% support cost per case
- 8 wks concept to production
“The budget conversation took ten minutes. One number, no variance, and I can see what it produced every single week.”— CFO, energy services company
Daisa compressed the discovery phase from three weeks to two days, auto-generated all technical documentation, and produced the QA test suite in hours rather than a sprint.
After go-live, SunStrong converted to a Growth POD. The same team now owns the platform roadmap, handles Agentforce enhancements, and delivers a weekly written report to the executive team. The planned 3-person support-engineering hire was cancelled.