Time
Agents stop sorting a queue that should have routed itself.
By department
Support systems that get each case to the right person.
We fix and build the tools your customer support team runs on, including Salesforce, NetSuite, Workday, and others we support. Most requests are live in days.
Things customer support teams ask us for
- Complaint case validation + alerts
- Complaint case Omni-Channel routing
- Email-to-Case for branch complaints
- Agentforce servicing topic (balances, hours)
- CTI screen-pop for the service console
- Knowledge base for servicing FAQs
Money
Fewer handoffs, and no new hire just to keep the queue moving.
Revenue
Customers get an answer before they look for another vendor.
Customer Support work shipped recently
Incoming email now opens a case and goes to the person who can solve it.
Customer Support · Salesforce · Energy & Utilities · 56 days from request to live · Ship date not published
A support agent now answers common questions before a person has to.
Customer Support · Salesforce · Education · 21 days from request to live · Ship date not published
Case study: SunStrong
Send us your customer support team's list.
We'll put a point cost on every item and tell you what can be live this month.