Cloud Nerd (“Cloud Nerd,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit our website, engage our services, communicate with us, or opt in to receive SMS/text messages from us.
1. Information we collect
We may collect the following categories of information:
- Contact information — name, company, job title, email address, mailing address, and phone number (including mobile number when you provide it).
- Business information — information about your organization, systems, and requirements that you share with us during consultations or engagements.
- Communications — records of your correspondence with us, including email, phone, and SMS messages.
- Website usage data — IP address, browser type, pages viewed, and similar analytics data collected through cookies and similar technologies.
2. How we collect information
- Directly from you, when you fill out a form, book a consultation, sign a contract, or communicate with us.
- Automatically, through cookies and analytics tools when you use our website.
- From service providers acting on our behalf, such as scheduling and CRM platforms.
- From publicly available sources and professional networks (such as LinkedIn), and from reputable business data providers, when we identify prospective clients for business-to-business outreach.
3. How we use your information
- To provide, operate, and improve our services.
- To respond to inquiries and schedule consultations.
- To send service updates, appointment reminders, and account notifications.
- To send marketing communications you have opted in to receive, including SMS/text messages where you have given express consent.
- To conduct business-to-business outreach to prospective clients by email, phone, and professional networks such as LinkedIn, consistent with applicable law.
- To comply with legal obligations and enforce our agreements.
4. SMS/text messaging privacy
If you opt in to receive SMS/text messages from Cloud Nerd, we collect and use your mobile phone number and your opt-in consent solely to deliver the messages you have agreed to receive (such as appointment reminders, service updates, and follow-ups related to your inquiry or engagement).
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Text messaging opt-in data and consent are used only by Cloud Nerd and our SMS service providers acting on our behalf for the sole purpose of delivering the messages you requested. You can opt out of SMS messages at any time by replying STOP to any message. Reply HELP for assistance. See our Terms & Conditions for full SMS program terms.
5. How we share information
We do not sell your personal information. We may share personal information only with:
- Service providers who perform services on our behalf (hosting, scheduling, CRM, analytics, and messaging delivery), bound by confidentiality obligations.
- Professional advisors (lawyers, accountants) where necessary.
- Authorities, when required by law, subpoena, or to protect our legal rights.
- A successor entity in connection with a merger, acquisition, or sale of assets.
For clarity: text messaging originator opt-in data and consent are excluded from all sharing described above and will not be shared with any third parties.
6. Cookies and analytics
Our website uses cookies and similar technologies to operate the site and understand how it is used. You can control cookies through your browser settings. Disabling cookies may affect site functionality.
7. Data retention
We retain personal information for as long as needed to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. SMS consent records are retained as required to demonstrate compliance with applicable messaging regulations.
8. Data security
We use commercially reasonable administrative, technical, and physical safeguards to protect personal information, including encryption in transit and at rest, least-privilege access controls, and multi-factor authentication across our organization.
9. How we communicate with you, and your opt-out choices
We may contact prospective and current clients through the following channels. You can opt out of any channel at any time, and we honor opt-out requests promptly:
- Email: every marketing or outreach email we send includes an unsubscribe link. You may also email us to be removed from our lists. We honor unsubscribe requests within 10 business days as required by the CAN-SPAM Act.
- SMS/text messages: sent only with your express opt-in consent. Reply STOP to any message to unsubscribe, or HELP for assistance.
- Phone calls: if you ask not to be called, we will add your number to our internal do-not-call list and will not call you again. We honor the National Do Not Call Registry where applicable.
- LinkedIn and professional networks: you may decline or disconnect at any time, and we will not continue outreach on that platform after you ask us to stop.
To exercise any opt-out, or to be removed from all channels at once, contact us using the details in the “Contact us” section below.
10. Your privacy rights
- Access, correction, or deletion: contact us to request access to, correction of, or deletion of your personal information, subject to applicable law.
- Depending on your state or country of residence, you may have additional rights under applicable privacy laws (such as the Texas Data Privacy and Security Act, California Consumer Privacy Act, or GDPR), including the right to know what personal information we hold about you and the right to object to certain processing. We will honor verified requests as required by law.
11. Children's privacy
Our services are intended for businesses and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
12. Changes to this policy
We may update this Privacy Policy from time to time. The effective date at the top of this page indicates when it was last revised. Material changes will be posted on this page.
13. Contact us
If you have questions about this Privacy Policy or our data practices, contact us at:
- Email: privacy@cloudnerd.com
- Cloud Nerd — Austin, TX